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At the height of its power, the Imperial Navy deployed a wide range of ships and exceptional pilots in its effort to bring order to the galaxy and crush the Rebellion. From the legendary Soontir Fel in his TIE interceptor to the feared TIE defender pilots of Onyx Squadron, each pilot and ship had unique skills and capabilities to offer in service of the Emperor. The Galactic Empire Conversion Kit allows you to tap into the vast reserves of the Empire at the very beginning of X-Wing Second Edition. This kit contains all the components you need to upgrade your Imperial ship collection from the first edition to the second edition, including ship cards, upgrade cards, ship tokens, and maneuver dials. With the conversion kit, veteran and new players alike will be able to choose from a variety of Imperial pilots for each ship, then outfit those ships by selecting from more than one-hundred upgrade cards. All ships and upgrade cards contained in the Galactic Empire Conversion Kit will be supported by the X-Wing Second Edition squad-builder app at launch, giving you a deep pool of options for customizing each ship and squadron.
REFUND AND RETURNS POLICY
What if I change my mind?
We understand that customers will occasionally change their mind upon receiving their order, we are still able to organise a return of the items in order to process a refund for you as long as the following conditions are met:
All change of mind refunds will be inspected to be meeting the above terms and require approval by Games Portal before a refund can be initiated.
Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following additional fees to have the item reshipped:
If return postage and handling fees are not paid by the customer within 30 days of being received by Games Portal, the product will be considered abandoned and we will dispose of it.
Items can be returned to Games Portal either:
As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.
Refund Payment
Any refunds will be processed via the original form of payment:
Refund Process Time.
Returns generally take 2-5 business days to reach our warehouse.
Once received, your return request will be processed within 1-3 business days.
For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
If your return falls outside of these times and are seeking an update on your refund process please contact our customer support team at support@GamesPortal.com.au
If you received an item you didn't order.
We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact our customer service team at Support@GamesPortal.com.au who will work with you to resolve the problem as quickly as possible.
If your item is faulty.
At Games Portal we want every gaming experience to be perfect for our customers but unfortunately there are rare cases where an item, due to a manufacturing error, is discovered as faulty.
This can include cases of:
If you have received an item with a defect, please contact our customer service team at Support@GamesPortal.com.au within 60 days of your purchase date.
They will guide you through the returns process and help resolve the problem as quickly as possible.
All claims of faulty items must be accompanied with a proof of purchase.
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time.
We also request that you take a photo showing the defect/fault to speed up the process as we may need to contact the manufacturer to ensure you receive the correct replacement part.
If it is determined by our customer service team that there is indeed a major fault with the item you will be entitled to one of the following remedies:
If a replacement of the product or part is chosen all postage to deliver the item will be covered by Games Portal.
Instances that Games Portal does not consider as a fault or defect:
*This policy was updated 29/03/2020